Something not working? Write to us.
One inbox, read by a person — not a ticket queue, not a bot.
Email us any time:
We reply within one business day, Monday to Friday.
We're a small team based in Argentina (UTC−3), and we answer in English and Spanish.
It helps us if you include: the email address on your account, the name of your community, your device and app version, and a screenshot if you have one.
Common requests
Most of these you can do yourself, right now.
Reset your password
On the sign-in screen, tap Forgot your password? and we'll email you a reset link.
The link opens on your community's own address. If it looks like it expired, request a new one — links are single-use.
Download your data
In the app: Profile → ⋯ → Privacy → Download my data
You get a file with your profile, posts, comments and connections.
Delete your account
In the app: Profile → ⋯ → Privacy → Delete my account
Deletion is scheduled for 30 days out. Sign back in any time before then to cancel it — your posts, messages and connections stay intact. After 30 days it is permanent.
No account access? Email us from the address on the account and we'll do it for you.
Billing and refunds
Subscriptions are for community owners. Members never pay Own Your Pixel anything.
Our refund policy has the terms; write to us and we'll handle it.
Report content or a person
Use the report action on the post, comment or profile. Reports go to the owner and moderators of that community.
If it's urgent or involves safety, email us directly and say so in the subject line.
Starting a community
See pricing for what's included, or write to us and we'll walk you through setup.
You keep 100% of what your members pay you. We don't take a cut.
Legal: Privacy Policy · Terms of Service · Refund Policy